Cebu Pacific allows passengers to rebook flights without penalties
Gokongwei-led budget carrier Cebu Air has waived fees on rebooking or changes on flight details if these are made within 24 hours from the time the original flight was booked.
Previously, passengers who make changes to their bookings such as new flight dates were required to pay a rebooking fee of P1,500 for domestic flights, P2,300 and P2,800 for short haul and long haul international flights, respectively.
Ancillary services, such as seat selection, baggage allowance and pre-ordered meals, are also fully transferrable to other guests and flights at no extra cost.
“We are in the thick of reviewing our processes to see how we can improve our service to all passengers and make it easier for everyJuan to fly,” said Cebu Pacific VP for Corporate Affairs JR Mantaring.
“Rebooking and cancellation fees have been a key concern for passengers, especially those who have been able to avail of low fares. This will benefit them as it truly makes flying with Cebu Pacific more affordable,” he added.