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Sep 10, 2017 @ 21:32

Indicate customers’ deposit in monthly bills, power distributors told

 

The Department of Energy (DOE) wants to require distribution utilities (DUs) and electric cooperatives (ECs) to add a line in electricity bills that indicates the customers’ deposits and interest earned.

DOE Secretary Alfonso Cusi said he has written the Energy Regulatory Commission (ERC) to direct all DUs and ECs to include in monthly bills how much the the end users’ deposit has earned since becoming their customer.

He said the burden of proof lies with the customer if they decide to refund their deposit, which should be interest earning.

“It’s part of transparency, part of making people informed of what they have and their rights are. We have instructed ERC to require all DUs, ECs to put a line, how much is the deposit paid by the consumer,” he said.

“Every month that you get your bill, you should know that you have a deposit and how much interest that you have earned,” Cusi said.

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