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Nov 7, 2017 @ 21:33

Consumer group opposes Globe’s P50 charge for paper billing


The National Telecommunications Commission is drafting guidelines on electronic billing after a consumer group complained about the P50 being charged by Globe Telecom Inc. to subscribers who request for paper billing.

The Laban Konsyumer Inc. said there should be no added charge to other postpaid subscribers, except those who, since October 2015, agreed in writing to pay P50 in lieu of paperless billing.

While the guidelines on e-billing have yet to be finalized, Globe and NTC initially agreed that senior citizens and persons with disabilities would not be charged for any request for paper billing.

Globe’s mobile customer base stood at 59.33 million as of the end of September, of which 2.47 million are postpaid subscribers.

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