PLDT inks $300M deal with Amdocs
The PLDT Group has signed a seven-year $300 million deal with Amdocs to upgrade and modernize its information and technology systems.
“Our strategic collaboration with Amdocs is a key component of our digital transformation to enhance customer experience, engagement and product delivery,” said PLDT and Smart chairman and chief executive Manuel V. Pangilinan.
“With this agreement in place, we can focus on our core mission of serving our customers in the best possible way through powerful, pervasive connectivity, and relevant cutting-edge digital products and services created by ourselves or with partners like Amdocs and others who are leaders in their fields,” Pangilinan said.
The contract involves transformation services which include the development of state-of-the-art,
digital capabilities for convergent sales operations, digital customer experience across multiple channels, and service fulfillment and network rollout systems, amongst others.
it also includes managed services that cover the operation and modernization of the PLDT Group’s IT components such as customer relationship management, billing, subscription and campaign management, among others.
“This milestone engagement will help boost our growth, and position us to take the lead in the next wave of digital innovation brought by new technologies such as Artificial Intelligence, machine learning and automation technologies. It is a partnership in real terms,” Pangilinan said.