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Grab Malaysian chief executive, Anthony Tan Apr 10, 2018 @ 19:49

Grab up P1.8B in illegal charges : Cheats customers with additional P2 charge per minute

 

An administration lawmaker said Tuesday transport network service (TNS) provider Grab should refund its customers some P1.8 billion for illegal charges.

In an interview with CNN’s Pinky Webb, Puwersa ng Bayaning Atleta Partylist Rep. Jericho Nograles claimed that Grab has been “illegally” charging its customers P2 per minute of travel time. This is on top of its flag-down rate of P40 and charge of P10 to P14 per kilometer.

He said the P2 per minute additional charge was not approved by the Land Transportation Franchising and Regulatory Board (LTFRB).

He also said the LTFRB should demand a refund from Grab amounting to P1.8 billion in the past five months alone.

“Grab charges PHP2 per minute illegally. They’re not allowed to charge P2 per minute. The LTFRB has not allowed them to charge P2 per minute but they have charged P2 per minute to everyone,” Nograles said.

“I have calculated that in the past five months, they oweP1.8 billion to the riding public,” he added.

Nograles also accused Grab of deceiving the public by putting out online collaterals, claiming that the ride-hailing platform does not impose additional charges for travel time, unlike regular taxi services.

He said Grab could be held liable for violating Republic Act No. 10667 or the Philippine Competition Act because of its recent merger and acquisition of Uber Philippines, which he said is “leading to a virtual monopoly.”

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