Onehub: PLDT, Smart launch one-stop digital shop
The PLDT Group formally opened to the public a one-stop digital hub and converged store which caters to customers from its three flagship brands.
Located at the ground floor of the World Plaza Building in Bonifacio Global City, the store features customer-centric design and innovative digital installations to level up the service experience in-store of its PLDT, Smart and Cignal customers.
“We envision the PLDT-Smart store to be an ultimate go-to for digital solutions. With this converged store, we hope to make it easier and more rewarding for our customers to enjoy cutting-edge digital solutions for home and mobile,” said PLDT-Smart chief revenue officer Eric Alberto.
The store is supervised by experience officers who are equipped to handle any customer concern and provide expert tailor-fit advice based on a customer’s unique digital needs.
Digital installations include a self-service InfoTouch booth which allows customers to view and print billing summaries, check account details and make repair requests, among others. Those who want to settle their bills or request a change of SIM card without queuing can also use the Smart Super Kiosk.
The Broadband Visualizer allows customers to check data usage for different types of online activities as well estimate download and upload times. This is particularly helpful for customer deciding on a broadband plan.
An Interactive Table lets guests browse, play, watch or listen to music while waiting for their companions in-store. Selfie-savvy customers will also enjoy taking life-size photos with adorable filters using the Augmented Reality Wall.