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May 13, 2018 @ 23:03

Customers outraged over BPI service outage

 

This bank had experienced yet another glitch.

The Bank of the Philippine Islands (BPI) announced a scheduled downtime for its online and automated teller machine (ATM) transactions from 12 midnight to 5 a.m. of Sunday, May 13.

ATM/CAM and POS AdvisoryAs we continue to work on improving our services, a system maintenance activity is scheduled…

Posted by BPI on Friday, May 11, 2018

Hours later, it was discovered that ATMs, cash machines, and even point-of-service transactions were still down during the afternoon.

SERVICE ADVISORY: Due to a technical issue earlier, some of our ATMs and related services were temporarily…

Posted by BPI on Sunday, May 13, 2018

SERVICE ADVISORY UPDATE (5:00 PM)Please be advised that our ATMs and related services are now up. Rest assured that we are closely monitoring these channels. Thank you for your patience and understanding.

Posted by BPI on Sunday, May 13, 2018

The bank downplayed the service interruption as a “technical issue,” saying services have been fully restored at 5 p.m.

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