BPI system outage stalls customer service
The systems of Bank of Philippine Islands went down Tuesday night (June 19, 2018) which it blamed on “some network-related issues.”
The Ayalas’ BPI said its ATM services may be intermittent and some clients were advised to withdraw over-the-counter. The bank said its online and mobile banking facilities are operating normally.
BPI said its ATM services were “fully restored” as of 8:45 am, June 20, 2018.
Not true, said its clients.
“Cebu Ayala branch is still unavailable pls let us know once service is working,” posted FB user Michael Torillo Reboquio at 2:48pm.
FB user Steph Austria posted “I can’t withdraw in ANY atm” at 4:03pm.
“Online banking still not functioning,” posted Sunshine Barvi at 4:31pm.
“Mobile app displaying that I don’t have any products enrolled?!” said James Montano Cansino at 4:37pm.
BPI’s media contact person Rachelle Dangin insisted the sytem was up. (by Eileen A. Mencias)