Lucio Tan’s PAL fleeces $50/pax from doctor travelling with minors and senior citizen
A doctor from Tagbilaran City arranged his family’s flight to the US ahead of time to make sure they will be seated together. It was the first international travel of Dr. Zandro Plateros’ two minor sons. Aside from his wife, his mom, a senior citizen, was also joining them. They were scheduled to leave on May 28 from Tagbilaran, get a connecting flight in Manila to JFK. The return flight was on June 20. He was given booking references of ALKTLU at EMBHZF and ticket numbers 0792177452857 and 0792177452854.
On the May 28 flight from Tagbilaran to Manila, they were seated apart. PAL’s Tagbilaran office assured him that they will be seated together in the flight from Manila to JFK. PAL’s Manila office only blamed the Tagbilaran office but did not make the necessary arrangements. So, on that long haul flight, he had to go back and forth the plane to attend to his senior citizen mom and two restless boys.
And even though he made arrangements well ahead of time, PAL would not let them sit together on the June 20 return flight unless he paid a fee of $50 per passenger.
“PALpak talaga (Epic fail),” Plateros was how he described the airline.
“That $250 is just plain bullshit. Hold up sa harap harapan yon but we had no choice. On our domestic connection, they also had seating changes that made us sit apart when we already reserved seats 45 days prior to this trip.”
PAL spokesperson Cielo Villaluna offered no explanation when asked.