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globe telecom inc globe telecom hotline globe telecom account Jul 19, 2018 @ 18:49

Globe, Nexmo team up to deliver voice solutions


Globe Labs, the innovative developer community of Globe Telecom, has partnered with Nexmo to offer innovative voice technolog solutions to the Philippines and the rest of Southeast Asia.

“Advancements in voice technology, such as AI-enabled voice search and command, offer convenient, meaningful ways for customers to interact with businesses, leading to enhanced customer journeys,” said APAC for Vonage VP and general manager Sunny Rao.

Nexmo connects with more than 1600 carriers worldwide. It is also integrated with Vonage’s global network which terminates 15 billion minutes of global voice traffic and more than 5 billion API calls annually.

Voice technology is one of the key technologies shaping the business landscape today.

For instance, Alexa, the virtual personal assistant developed by Amazon, can shop, plan a vacation, and even donate to a charity, among a thousand other tasks given to it. It is activated by giving voice commands to a speaker.

In the Philippines, voice search is becoming increasingly popular and is being used for search queries, weather updates, and road navigation.

Aside from making life easier for today’s customers, voice technology can also arm businesses such as BPOs, retailers, and financial companies, among others, with cutting-edge tools to enhance their profitability.

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