PLDT accelerates digital journey, signs new 6-year pact with Amdocs
In a bid to expedite its digital transformation, telco giant PLDT Inc. has expanded its strategic partnership with Amdocs, a leading provider of software and services to communications and media companies.
Under the new agreement, Amdocs will consolidate, modernize and manage PLDT and Smart’s IT Infrastructure. This will involve the introduction of artificial intelligence, machine learning, analytics, and robotics to their operations.
With fully automated operations, PLDT and Smart will be able to prepare for their journey to the cloud, while reducing their operational costs, and engaging their customers with innovative services and compelling experience.
“Our successful collaboration with Amdocs gets stronger as we continue our digital journey,” said Manuel V. Pangilinan, chairman and president of PLDT.
” This agreement will further boost our efforts to enhance customer experience and engagement. With Amdocs running and automating our IT operations, we will be better equipped to quickly launch innovative products and services to deliver a compelling digital experience to our customers,” he added.