BPI fixes ATM glitch, claims it’s ‘isolated’ incident – BSP
A Bangko Sentral ng Pilipinas (BSP) official reported that a glitch in the automated teller machines (ATMs) of the Ayala-led Bank of the Philippine Island (BPI) has been resolved early Saturday.
On Friday night, some BPI clients took to social media to complain about not being able to use the ATMs or that the receipts printed by the machines showed they have millions even if their accounts do no have that much amount.
BSP Deputy Governor Chuchi Fonacier said BPI reported the incident immediately.
“There was engineering maintenance of ATM machines. But deposit balances are still correct. Problem solved as of 4:30am today,” she said.
In an interview by PNA, the BSP official said the problem with the BPI ATMs was “not nationwide”.
“(It) was isolated to some ATMs,” she said.
“Maintenance work on ATMs started around 10 p.m. last night,” she added.
This kind of problem is among the reasons for the decision of the BSP’s policy-making Monetary Board (MB) to approve last Thursday the proposal to require banks to submit initial report on cybersecurity breaches, or any issue on their information technology (IT) system within two hours after its discovery.