Smart Communications Inc. (Smart) provides the best and widest 4G/LTE coverage and fastest internet speed, according to umlaut, a German-based internet benchmarking company.
It posted an overall score of 753 out of a maximum of 1,000 points in the annual umlaut benchmarking survey.
This score includes Smart’s performance in terms of voice coverage, data coverage, 4G coverage, user download speed, user upload speed and data service availability.
These results follow similar findings by other international third-party internet rating firms such as Ookla and Opensignal.
“Our improved service performance is the outcome of several years of sustained investments in our network,” said Mario G. Tamayo, SVP for Network Planning and Engineering for PLDT and Smart.
“We have as a result been able to deliver progressively better quality services to our customers, enabling them to benefit from the growing range of data and digital services,” he said.
“Our umlaut Mobile Benchmark is the de-facto industry standard, fairly and transparently assessing the global digital infrastructure,” said Hakan Ekmen, CEO of umlaut.
Conducted with more than 200 operators in over 120 countries worldwide, umlaut’s network benchmarks are widely accepted as the global de-facto industry standard.
In the Philippines, umlaut’s crowd-based analysis was conducted over a period of six months – from week 20 to week 43 in 2019 – across the whole country. The analysis was based on 474 million samples collected from 474,000 users in both urban and non-urban areas.
Between 2018 and 2019, Smart also saw its quarterly benchmarking scores more than double year-on-year as customer experience improved across the country, umlaut said.