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NPC stops Grab from recording audio, video during rides

Grab Philippines hit another speed bump after it was ordered by the National Privacy Commission (NPC) to stop its in-car video and monitoring.

Grab Philippines hit another speed bump after it was ordered by the National Privacy Commission (NPC) to stop its in-car video and monitoring.

NPC issued the cease and desist order after Grab failed to cite the legal basis for processing collected data.

According to the privacy watchdog, Grab failed to identify the risks to the rights and freedom of its passengers.

“While this Commission believes that the security of passengers and drivers is a primordial concern, their privacy rights must not be disregarded. It must be protected with earnestness by ensuring that the purpose of data processing is clearly stated, the data flow is secured, and the risks are properly identified and mitigated,” the NPC said.

“The video recording system will also enable grab employees to monitor the situation live from the Grab Office and take photos of what is happening inside the vehicle, once the driver prompts the office through an emergency button,” the ride-hailing app added.

According to NPC, the photo, audio and video files collected from passengers
may be released upon request to police authorities in the event of dispute, conflict or complaint.

This, NPC said, could potentially violate a commuter’s right to privacy.

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