PAL returns over P12B to customers in refunds

Philippine Airlines said it has returned 80% of the $300 million COVID-related refund requests and that it is accelerating refund processing to clear its backlog.

PAL canceled more than 60,000 PAL flights as a result of the coronavirus outbreak in March, affecting over 1.3 million passengers.

“Thel loss of revenues deprived us of liquidity to make prompt refund payments, even as lockdown restrictions posed serious staffing and logistical limitations,” the Lucio Tan-led airline said.

PAL, however, assured its customers that it remains committed to fulfil all refund obligations.

“We recognize that this has taken some time, and we greatly appreciate your understanding as we continue to resolve these challenges over the coming months. PAL has now restored nearly 15% of our regular domestic and global network, and we intend to ramp up to more flights and more routes in line with an expected easing of travel and quarantine restrictions.” the flag carrier said.

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