PLDT and its wireless arm Smart Communications will roll out an online appointment system for all virtual and in-store transactions.
Through this booking page, customers will be able to schedule a virtual meeting with a PLDT or Smart store customer service representative where they could inquire about a specific product or service, clarify questions about their billing, among others.
Customers will also be able to manage their schedules better by booking ahead or in advance.
Alex O. Caeg, SVP and head of Consumer Sales Group at PLDT and Smart, is urging their customers amid the Covid-19 pandemic.
For services that require a personal appearance — like SIM card replacement or termination, or exchange of goods, customers can schedule an in-store visit through the online appointment booking page.
Beginning Nov.16, Smart subscribers can visit stay. smart, click on the Store Icon to go to the list of stores, and book a virtual or in-store appointment with their preferred retail outlet.
For PLDT clients, they can visit www.pldthome.com to schedule a virtual or in-store appointment.
As of September, over 1.6 million PLDT and Smart customers shifted to paperless billing.