Technology

We’re not stealing customers: Converge says it is just ready to reach unserved markets

Fiber internet provider Converge ICT Solutions is not out to steal customers but reach unserved areas across the Philippines, according to a top company official.

Converge COO Jesus “Boboy” Romero said the company is now “growing” and opening up new markets in the Philippines more than a month after it held its initial public offering (IPO).

“The COVID-19 pandemic provided a marketing kick. Demand has been picking up largely because we have been aggressively rolling our Fiber in places where it did not exist before. So we are actually opening up new markets and in fact, in some months we were signing up close to 90 percent of customers who were first-time fixed-broadband users,” Romero said in an interview with Business World Live.

“We are not growing because we are stealing customers from competitors. We are growing because we are helping unlock the little demand of the Philippine market,” he added.

Romero also reiterated the company’s competitive advantage when it comes to speed, saying that its “entry-level plan is 1,500 and the speed is 25 megabits which was “specifically designed to address the needs of the market today”.

“And to allow class C and above to enjoy fast and affordable broadband which was not available before, that’s a key point I’d like to make. Our target market is middle class and above. The rest of them is being served by wireless technologies: postpaid or prepaid,” he further said.

Romero’s statement came amid growing customer complaints against the company.

Just two weeks ago, Converge internet went down across the country, making the company of bilyonaryo Dennis Anthony Uy a trending topic on Twitter.

READ: Fury as thousands of Converge customers complain of service outage

To be specific, Converge experienced issues in its data center affecting its customers nationwide.

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