This sheer ineptitude has to stop.
Commission on Elections Spokesperson James Jimenez is already having a hard time fulfilling his role after being forced to work at home by the pandemic.
Jimenez’s work has been made even more difficult enough by PLDT’s horrible internet connection and atrocious customer service.
The Comelec official has had enough and ranted against PLDT on Twitter.
“I understand outages are probably unavoidable. They will happen from time to time. But is it too much to ask for the service providers to move a little quicker in restoring connections? To be more responsive? To improve service in general?,” Jimenez said in a series of tweets.
“When internet connection goes, productivity plummets,” he added, lamenting how troublesome this was for him. Mobile data ain’t an option too because it’s just too costly, he added.
LOS na naman, mga lods. @PLDT_Cares
— James Jimenez (@jabjimenez) December 9, 2020
Now i understand outages are probably unavoidable. They will happen from time to time. But is it too much to ask for the service providers to move a little quicker in restoring connections? To be more responsive? To improve service in general?
— James Jimenez (@jabjimenez) December 9, 2020
And i’m not alone. This is the same problem for everyone: WFH ppl like me, students, the suddenly unemployed trying to make a living thru online selling, everyone. And then there’s thebpeople who depend on the internet as a means to stay in touch with others: often a real need.
— James Jimenez (@jabjimenez) December 9, 2020
Working from home means online telecons -zoom, teams, streamyard, even google meet!- at least 1x, but more often 2-3x each day. Media’s also gotten very insistent that interviews be via zoom or, at least, viber video call. So when internet connection goes, productivity plummets.
— James Jimenez (@jabjimenez) December 9, 2020
This sort of response just shuts up an individual complaint. It doesn’t solve the problem of poor service in general, does it? I mean, sure, i appreciate being made to feel important (for a few hours) but persistently poor service means you treat all of us like trash. https://t.co/N56LmNqzb2
— James Jimenez (@jabjimenez) December 9, 2020
And sure, we can use our mobile data when the home connection conks out, but what happens when that runs out? We’ve had so many outages this month alone that my mobile data is running out any minute now and it isn’t even the middle of the month yet!
— James Jimenez (@jabjimenez) December 9, 2020
His last tweet was early Wednesday afternoon. Will he ever hear back from PLDT?
