Broadcaster Raffy Tulfo has decided to launch his own e-commerce platform after getting fed up with complaints from customers scammed by sellers on Lazada and Shopee.
The Philippine Star reported that Tulfo has launched Idol Shopping Network (ISN), which will directly compete against the popular online shopping platforms. His unique pitch: no fake items or false advertising will be allowed under his watch.
“Our merchants and resellers are well-screened. The selection process is long and strict. Sending a photo of the item for sale isn’t enough. We must see the item itself,” the feisty broadcaster said.
To ensure no customer gets scammed, Tulfo said sellers on ISN will be required to take a snapshot or video of their product and vouch for their authenticity.
Customers, however, will also be required to sign a contract stating that they agreed to be photographed or recorded on video when their parcel arrives.
This, according to the Philippine Star article, was to “make sure clients are 100 percent satisfied.”
Tulfo told the paper that ISN customers need not pay for their order if the product delivered to them is wrong or in bad condition.