Smart emerged as the leader in terms of 4G coverage, speed (download and upload speed) and experience (games, video and voice app), overtaking rival Globe Telecoms.
This is the first time a telco operator in the Philippines has won decisively in all categories.
“We are no longer benchmarking ourselves with local competition but with other telcos in the region. By doing this, we are not just improving Smart but also the internet speed of the Philippines,” said Al Panlilio, Smart president and CEO.
Across regions, Smart clinched a commanding lead in all categories, particularly in terms of games experience, where it dominated over its competitor in every region.
Smart also sustained its lead in video experience with a score of 60.9 points out of 100. This was higher than Globe’s score of 53.1.
“As a result, Smart’s winning streak since we introduced this award to the Philippines in March 2019 remains unbroken,” Opensignal said.
“Our Filipino users have seen a significant improvement in their average download speeds, and our Smart users saw by far the largest increase — both in absolute and percentage terms,” Opensignal said, noting that Smart’s download speed experience score rose by 29.5% since their last report.